When you finish your pre-recorded interview video, our robots analyse your interview and check its quality. Here is a list of items which undergo our quality control:
- The sound quality is not optimal: we will send you an email asking you to repeat the exercise (only the video questions) suggesting you use a smartphone and the mobile app and you use a hands-free kit. Click on the link to access the mobile app or the web platform.
- The image quality is not optimal: this may be related to the speed of your internet connection, to something obstructing your webcam or to the direction of the lens that is not pointing towards your face. Please repeat the video questions of your pre-recorded interview video by email. Click on the link to access the mobile app or the web platform.
- One or more answers in your interview are missing. You will receive an email asking you to complete it and answer the missing questions. Click on the link to access the mobile app or the web platform.
If you need assistance or extra information, you can contact our technical support on +44 56 0375 0086 or by email at email@example.com or during your PVI (pre-recorded video interview) via our online chat.