If you have a private Internet connection but it does not seem powerful enough, you can connect with a cable to make the recording possible (connect your computer directly to your Internet router to connect).
To do so, you must have received a cable with your router. It is a cable with two similar ends that will allow you to connect your Internet router to your computer (see image below).
This will make the Internet connection faster than when you are connected by WiFi only.
If you need assistance or extra information, you can contact our technical support on +44 56 0375 0086 or by email at email@example.com or during your PVI (pre-recorded video interview) via our online chat.