Ensuring your live video interview goes smoothly requires an internet connection.
The internet connection is measured by the size of the bandwidth.
Below a bandwidth (up and down) of 250 Kbps, you will not be able to record the interview. You will be notified of this with this message:
There are several things you to do to ensure you have large enough bandwidth:
- In all cases, we strongly recommend that you close all applications that can use bandwidth (Skype, Facebook, Youtube, etc.)
- If you have chosen to use your smartphone or your tablet for your live interview, make sure you have a 4G connection or are on a WiFi network to which you are close enough to ensure sufficient speed.
- If you have chosen to record your pre-recorded interview video on your computer, make sure you are close enough to the Internet router for the WiFi to be at its maximum strength or are connected to the Internet with a cable connection.