My practice question has poor quality sound. What should I do?

If the sound of the practice question is of poor quality or jerky, this is what we suggest you check:

1. If you are not using a hands-free kit, we advise you to do so.
2. Make sure that you do not have several microphones enabled on your computer, which can create interference.
3. Make sure that the level of the amplifier on your computer is not higher than that of your microphone.
4. If you are using an external microphone, check that it is plugged into the “micro” socket of your computer

If the sound cuts out or if the previous solutions do not work, we recommend that you record the language test on another computer or use a different Internet connection. Your webcam or your Internet connection may reduce the recording quality of your language test. You can improve it by changing the equipment used.